Job Description

Job Description

Job Description

Description

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”

Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website.

ABOUT THE POSITION

Jimerson Birr is now seeking a driven and service-oriented IT Intern to lead our Service Desk operations. This is a hands-on role ideal for someone pursuing a career in system administration, IT engineering, or service desk management. The intern will be the first line of support for internal users, managing and triaging incoming IT requests, resolving Tier 1 issues, and coordinating escalations with vendors and internal technical teams.

This position is critical to maintaining smooth day-to-day IT operations and ensuring our engineering team can focus on strategic infrastructure and project work. The ideal candidate is someone who thrives in a fast-paced environment, communicates clearly, and is eager to grow into more advanced technical roles.

WHAT YOU’LL DO

• Service Desk Operations : Act as the primary point of contact for IT support requests, managing the ticket queue and ensuring timely resolution or escalation.
• Tier 1 Support : Troubleshoot and resolve common hardware, software, and access issues across Windows, macOS, and cloud platforms.
• Escalation Management : Triage complex issues and coordinate with vendors, platform support teams, and internal engineering resources to drive resolution.
• Expectation Setting : Communicate clearly with end users about timelines, next steps, and resolution paths, maintaining a high standard of customer service.
• Documentation & Process Improvement : Maintain accurate records of issues and resolutions, and contribute to knowledge base articles and SOPs.
• Project Support : Assist with IT infrastructure and systems projects as needed, gaining exposure to enterprise technologies and strategic initiatives.
• Queue Oversight : Monitor ticket flow and trends, helping identify recurring issues and opportunities for automation or process improvement.

QUALIFICATIONS

Requirements

• Currently pursuing a degree in Information Systems, Computer Science, Business Technology, or a related field.
• Ability to work onsite in Jacksonville, FL, up to 20 hours per week.

Knowledge & Skills

• Exposure to ticketing systems (e.g., Jira, Zendesk, Freshservice, or similar).
• Strong communication skills and ability to translate technical issues into user-friendly language.
• Comfortable with Microsoft Office, Google Workspace, and basic system administration tools.
• Understanding of ITIL principles or willingness to learn.

Attitude & Habits

• Customer-Focused – Prioritizes user experience and communicates with empathy and clarity.
• Organized – Manages multiple tickets and tasks efficiently, with attention to detail.
• Growth-Oriented – Eager to learn and take on increasing responsibility in technical areas.
• Team Player – Collaborates effectively with technical and non-technical colleagues.

WHY APPLY?

This internship offers a rare opportunity to gain hands-on experience using Salesforce in a dynamic legal environment. You’ll work alongside experienced IT and business professionals, contribute to real projects, and build valuable skills in systems thinking, process improvement, and digital transformation.

WHY JIMERSON BIRR?

You’ll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU!

At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida’s “Best Companies to Work For” by Florida Trend Magazine . In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.”

Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.

Our core values are simple: Commitment to service. Commitment to quality. Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.

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